Stronger communities through payment innovation
In the midst of all that is happening across the country and around the world, the EppoPay team has been working diligently to make our vision a reality. On this holiday weekend, it feels good to come up for air, share our progress, and let you know just how grateful we are for your continued enthusiasm and support.
Our team is guided by one unified mission: To build stronger communities through payment innovation.
We do this by creating solutions that promote financial confidence and keep people in their homes. The link between strong households and strong communities is undeniable, and the security of home and the connection to community has never been more important. Setting aside this year’s many trials, houselessness (no longer called homeless – language matters) is an unnecessary evil in a society as wealthy and evolved as ours. But rather than dwell on what should be, our team is hard at work building impact-driven solutions and the business infrastructure to sustain them.
The foundation of our company is in place; now we expand. Our proof of concept was a resounding success. Along with a handful of smaller properties, we launched with one community from a larger property owner. After a few months of fantastic (and informative!) feedback from residents, we are now expanding to the rest of the portfolio and beginning to onboard new communities.
1. We exceeded out initial goals
With funds raised from Friends & Family, we built a platform that is live!
Residents are reporting a great experience.
Our initial KPI of 30% uptake of flexible payments was spot on.
With EppoPay, managers can focus on community needs, not collections.
2. We are right on track
Our biggest client is onboarding his entire portfolio, after an initial trial. Here is some priceless feedback from his residents:
Property owners are actively looking for flexible payment solutions.
3. Getting better as we get bigger
We are expanding our offering as we approach more sophisticated owners.
We added walk-in bill pay as a payment method, which enables residents to pay rent with cash at retailers near them (i.e. CVS and Wal-Mart). Property managers love that this eliminates the headache of accepting cash and money orders.
We are giving residents the opportunity to build credit by paying their rent by integrating with TransUnion. Property owners are particularly excited about this as it incentivizes on-time payment and is a value-add differentiator for them.
We will offer best-in-class customer service, powered by Zendesk’s omnichannel offering and supercharged by their generous startup program.
4. Be the first to know.
We are migrating to a new brand – and a new name! We are excited to announce that EppoPay will soon become Circa. Our new look is bright, modern, and reflective of our commitment to innovation and impact.
With gratitude,
Leslie
Leslie Hyman
Co-Founder and CEO, EppoPay™
27 November 2020
